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  • IT
  • Jersey
  • Full Time
  • Ref: 38396

ICT Service Desk Analyst

An ideal opportunity to join an award-winning law firm and be part of their service desk team, where you will work alongside talented colleagues while unlocking your own unique potential.

Providing efficient and valuable technical assistance on computer systems across all our jurisdictions, you will assist in answering queries on technical issues and offer advice to solve them.

This agile and driven organisation is looking for an exceptional individual with the ability to communicate effectively and understand problems, whilst explaining solutions in simple terms which is easy for colleagues outside of IT to understand. If you are looking for a great place to work where you can help drive the business forward and contribute to its success, get in touch today.

Responsibilities will include:

  • Support the Service Delivery Manager by proactively monitoring the ICT system, ensuring that any outstanding tickets are resolved and closed on a timely basis
  • Providing training and guidance to other members of the service desk team as and when required
  • Serving as the first point of contact for users seeking technical assistance
  • Performing remote troubleshooting and training sessions for staff
  • Determining the best solution based on the issue and details provided by the user

Experience and skills required:

  • Good GCSE’s or equivalent qualifications
  • Studying towards a relevant ICT qualification
  • Prior experience working on IT service desks
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent communicator with great customer service skills

If you’d like to find out more information about this opportunity, please call us on 01534 626777 or email jobs@rowlands.co.uk

We are an equal opportunity employer and value diversity at all times.

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ICT Service Desk Analyst
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